Frequently Asked Questions (FAQs)
This collection of articles are questions that we frequently get asked
By Akbar and 1 other2 authors23 articles
How do I add an Accountant / User in Payroo?Account access to an accountant/Bookkeeper/ Business Partner.
How to pay employee tax amounts withheld, to the ATO?ATO business portal, Reporting PayG with BAS
What is the ATO Software ID or Software Code for Payroo?Payroo Software ID or Software Code is not required to connect to ATO or for ATO registration.
How do I sign-up to Payroo with a WPN (Withholding Payer Number)?Create an account in Payroo using WPN (Withholding Payer Number).
How do I signup to Payroo using ABN (Australian Business Number)?Sign up to Payroo using Australian Business Number (ABN).
Payroo Support Details and Working Hours?Payroo Live Chat, Email & Support Number Details
How do I add another organisation to my existing Payroo account using WPN?Create a new organisation using Withholding Payer Number (WPN).
How do I add another organisation to my existing Payroo account using ABN?Create new organization in existing account using Australian Business Number (ABN).
What is Single Touch Payroll (STP)?
What browsers are supported?Cannot login, unable to login, how do I login
What is Bank Institution Code?Institution Code or Bank Institution Code Reference
Can I use same email address for two employees?Email ID, same email address for two employees
How to enter salary sacrifice?Salary sacrifice
How to filter employees within a pay run?This article explains how to search for employees within a pay run with Employee ID, Employee Name, Phone Number and Email ID
How to process a fixed Pay Run instead of hourly?In cases were a fixed amount is paid instead of hours worked
How to export pay run as a CSV/Excel file?This article explains how to export a pay run as CSV/Excel file