Frequently Asked Questions (FAQs)

This collection of articles are questions that we frequently get asked

Akbar avatar Kavya avatar
24 articles in this collection
Written by Akbar and Kavya
General Information

What is the ATO Software ID or Software Code for Payroo?

Payroo Software ID or Software Code is not required to connect to ATO or for ATO registration.
Akbar avatar
Written by Akbar
Updated over a week ago

How do I sign-up to Payroo with a WPN (Withholding Payer Number)?

Create an account in Payroo using WPN (Withholding Payer Number).
Akbar avatar
Written by Akbar
Updated over a week ago

How do I signup to Payroo using ABN (Australian Business Number)?

Sign up to Payroo using Australian Business Number (ABN).
Akbar avatar
Written by Akbar
Updated over a week ago

Payroo Support Details and Working Hours?

Payroo Live Chat, Email & Support Number Details
Akbar avatar
Written by Akbar
Updated over a week ago

How do I add another organisation to my existing Payroo account using WPN?

Create a new organisation using Withholding Payer Number (WPN).
Akbar avatar
Written by Akbar
Updated over a week ago

How do I add another organisation to my existing Payroo account using ABN?

Create new organization in existing account using Australian Business Number (ABN).
Akbar avatar
Written by Akbar
Updated over a week ago

What is Single Touch Payroll (STP)?

Akbar avatar
Written by Akbar
Updated over a week ago

What browsers are supported?

Cannot login, unable to login, how do I login
Akbar avatar
Written by Akbar
Updated over a week ago

What is Bank Institution Code?

Institution Code or Bank Institution Code Reference
Akbar avatar
Written by Akbar
Updated over a week ago

Can I use same email address for two employees?

Email ID, same email address for two employees
Akbar avatar
Written by Akbar
Updated over a week ago