Registered Tax Agents and BAS Agents can lodge STP on behalf of their clients through Payroo.
Before lodging STP, ensure:
The client's business has been created in Payroo.
The client is linked to your practice in ATO Online Services for Agents.
Step 1 – Configure Your Tax Agent Details
Open the client's organisation in Payroo and navigate to:
Settings → ATO → ATO Connection
Under Review Organisation Details, select Tax Agent.
Enter the following details:
Authorised Agent Name
Agent Firm ABN
Agent Identifier Type (TAN or RAN)
Agent Number
Email
Phone
Firm Address (optional)
Click Save.
Click Next.
Payroo will generate a unique Software ID (SSID) for this client.
Note: If the Software ID doesn't appear immediately, wait a few seconds and refresh the page.
Step 2 – Notify the ATO of the Software ID
Important: Before notifying the ATO of the Software ID, make sure the client has authorised your practice and is linked to your practice in ATO Online Services for Agents. The ATO will not accept STP lodgments from a registered Tax or BAS Agent unless the agent is linked to the client in ATO systems.
Refer to the link for more details
Use the generated Software ID (SSID) to notify the ATO.
Option 1 – Access Manager
Log in to ATO Access Manager.
Select My hosted SBR software services.
Click Notify the ATO of your hosted service.
Search for OZEDI HOLDINGS PTY LTD or ABN 47 167 142 672.
Select the provider.
Enter the generated Software ID (SSID).
Click Save.
Option 2 – Contact the ATO
Call 1300 85 22 32 and provide:
Software Provider: OZEDI HOLDINGS PTY LTD
Provider ABN: 47 167 142 672
Software ID (SSID)
Step 3 – Confirm the Registration
After registering the Software ID with the ATO:
Return to Settings → ATO → ATO Connection.
Click Confirm ATO Notification.
Click I Understand.
Note: This confirms you've completed the SSID registration. It does not validate the registration with the ATO.
You're Ready to Lodge STP
Once the Software ID has been registered and confirmed, you can lodge STP reports for your client through Payroo.
If STP submissions continue to fail, verify that:
The Software ID has been registered against the correct client.
The client is linked to your practice in ATO Online services for agents.
The correct TAN or RAN has been entered in Payroo.
If you have any questions, please let us know via support@payroo.com.au.